RMM Comparison

This is a test of what the rmm comparison would look like in the wiki. answer is not great… please see the main link to the spreadsheet RMM

AEM Atera Comodo One Continuum Kaseya Labtech MaxFocus N-Central Ninja Naverisk Pulseway Meraki Systems Manager Servoyant Managed Workplace Kabuto Panorama9
URL http://www.autotask.com/solutions/endpoint-management https://www.atera.com/ https://one.comodo.com/ https://www.continuum.net/ http://www.kaseya.com/products/vsa http://www.labtechsoftware.com/it-providers/solutions/remote-monitoring-management https://www.maxfocus.com/ http://www.n-able.com/ http://www.ninjarmm.com/ http://www.naverisk.com/ https://www.pulseway.com/ https://meraki.cisco.com/products/systems-manager http://servoyant.com/ http://www.avg.com/ww-en/managed-workplace https://www.repairtechsolutions.com/kabuto/
Architecture (Server)
Cloud? Yes Yes Yes Yes Yes Hosting available (on AWS) Yes Hosting available Yes Yes Yes Yes Yes Yes
On Premises? No No No No Yes Yes No Yes No No No No Yes No
On Premise allows database access N/A N/A N/A N/A Yes Yes N/A No N/A N/A N/A N/A
Core Features
Run Scripts Easy Yes Yes Yes Yes Yes Yes Yes yes Capable Yes Yes
Scripting Engine / App No no Yes Yes As an application Yes Ninja No No Yes Yes
Script Creation in RMM Yes no Yes Yes Yes Yes Yes No No No Yes Yes
Do Scripts Actually Run? Yes Yes Sometimes. Yes Yes Yes Yes Yes Yes Yes Yes Yes
“Run External Scripts (i.e. PS VBS Batch)” Yes “Yes 20MB Limit on base plan” Yes Yes Yes Yes Yes Yes “Yes via uploaded script” Yes Yes Yes
Is Script Output Helpful? Yes Non existent. Sometimes. Yes Yes Yes Yes Yes sometimes Sometimes Yes
WIndows Patching Built-in? Yes Yes Yes Yes Yes Yes Yes Yes Yes yes Yes Rudimentary? Yes yes
Does Windows Patching Work? Yes Yes but no reporting.(reporting in beta) Sometimes Yes Yes Yes Yes Yes sometimes Yes sometimes Yes
API Provided by Vendor Yes (REST) No. Yes (REST) Roadmap (Plugin SDK Available) Yes (SOAP/XML) Yes
Remote Control “Splashtop VNC RDP. Not yet supported from Mac.” Splashtop Yes (sucks) Must control FROM a Windows computer
Uses Client App Flash Java or HTML
MS-RDP” ScreenConnect not always clean on Mac
Teamviewer integration” “MSPAnywhere
RDP tunneling” TeamViewer
VNC RDP
Splashtop and screenconnect” Proprietary “VNC based rudimentary LogMeIn “ISL online Remote desktop Remote Assistance VNC Ultra VNC Telnet PuTTY Web console”
NOC - Server Direct Support Optional - 2 levels
Client / End User White Label Helpdesk Optional
Background Control
Chat Yes no (except through Splashtop) Yes Yes Yes Yes Yes via Teamviwer Yes Yes No No
Command Prompt Yes “Yes very slow however ” Yes Yes Yes Yes Yes Yes No Yes Yes Rudimentary Yes Yes
Local User & Group Management By command prompt only By command prompt only Yes CMD Only Users only CMD Only CMD Only No Yes Yes
Powershell No “No (via scripting no output)” No Yes Yes Yes Yes No Yes Yes No
Processes Yes yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Rudimentary Yes Yes
Screenshot/View Yes no Yes Yes (request & Live Connect thumbnail) On Request NO No No Screenshots Yes Yes
Services Yes yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Uninstall Apps (click to uninstall) Only via custom script Yes “No but provides Uninstall String using LogMeIn” No Yes No Yes Yes Yes Yes No “No but can be done silently through built in scripts”
Normal System Refresh Rate 1 hour Persistent Varies Varies “Varies (15sec-4hrs by event type license)” Instant Varies
Fastest System Refresh Rate Available 1 hour / 5 sec 30 sec (legacy) 5 sec (FasTalk) 5 min 1 min 1 Min
Force System Refresh Yes Yes Yes Yes Yes
Event Viewer “Yes only when online” Yes Via LogMeIn Pro Yes (via Live Connect) yes Partial of criticals in a script Monitoring Yes Yes
File Manager File Transfer only No Via LogMeIn Pro Yes (via Live Connect) yes Yes Yes Yes Yes
Reboot Yes Yes Yes Yes Yes (via Agent Procedure) yes Yes Yes Yes Yes
Command prompt Yes Yes Via LogMeIn Pro Yes (via Live Connect) yes Yes (Runs as system) Yes yes Yes
Startup management No Services (via Live Connect) Yes Yes Yes
Systems Management & Automation
System-Wide Policies Easy easy Yes Easy Easy No Easy Yes yes No Yes Yes
Company Policies Easy easy Yes Yes Easy Easy Partial Easy Yes yes Sorta Yes Yes
Endpoint Policies Easy easy Yes Yes Easy Yes Yes Easy Yes Yes Sorta Yes
PSA
Built Into THEIR BRAND of PSA Somewhat yes Yes No Yes Yes Yes Yes No Yes None No Yes
RMM Company Owns Which PSA? Autotask Atera Comodo None Kaseya ConnectWise Max ServiceDesk
(formerly Capzure)” PulsewayPSA None None None
3rd Party PSA Integration
Autotask Yes no Yes Yes Yes Yes Yes Yes yes Yes Yes Yes
ConnectWise Yes no Yes Yes (Add-on $) Yes Yes Yes Yes yes No Yes Yes
TigerPaw Yes Yes Yes yes Yes
Salesforce No No Yes
ZenGate No No Yes
Backup Integration
Arcserve Monitor/Deploy/Config (Plugin) Integrated NO Monitoting policy
StorageCraft no no Yes Monitor (Plugin) Config/Monitor Monitor Monitor Config/Monitor C NO Monitoting policy
Datto Monitor no no No Monitor (Plugin) Monitor (Plugin) Monitor Monitor (EventID) Monitor (EventID) NO API integration Built in Service Module
Veeam no no No Config/Monitor (Plugin) Monitor/Deploy/Config (Plugin) Monitor Monitor Monitor (EventID) Monitor (EventID) NO Monitor Monitoting policy
Altaro no no No Monitor Monitor Monitor Monitor (EventID) Monitor (EventID) NO No
CrashPlan no no No No Monitor Monitor NO No
Symantec / Veritas no no Monitor (Plugin) Monitor (Plugin) Monitor Monitor Monitor (EventID) Monitor (EventID) NO Monitor Built in Service Module
AppAssure no no No Config/Monitor (Plugin) Monitor (Plugin) Monitor Monitor Monitor (EventID) Monitor (EventID) NO Monitoting policy
Max Online Backup no no No No Yes Monitor NO No
Acronis Coming yes (via Comodo) No Licensed Add-on Monitor (Plugin) Monitor Monitor (EventID) Monitor (EventID) NO Monitoting policy
Comodo Cloud yes No No NO No
Intronis Yes Creates Tickets Licensed Add-on Monitor NO
Cloudberry Yes NO
Other AEB Atera backup(Cloud Only) Continuity247 “via monitoring sets but not integrated” NO “Service modules for: Axcient Infrascale
yes
Antivirus Integration only checks if installed.
BitDefender Monitor Monitor no No Yes (Plugin) Yes Yes Yes (white labeled) Monitor Yes No
Comodo Security Monitor yes No No No No No
ESET Monitor Monitor no No Yes (Plugin) Yes Monitor Monitor Yes Yes Monitor
Kaspersky Yes Monitor no No Licensed Add-on No Monitor Monitor (community script) Yes Monitor
Symantec Endpoint No Yes (Plugin) Yes Monitor Monitor Monitor Yes Yes
Sophos Monitor Monitor no No No No Monitor Yes Monitor
Trend Worry-Free Monitor Monitor no No Yes (Plugin) Yes Monitor Monitor (community script) Yes Monitor
Vipre Monitor Monitor no No No Yes Yes Yes yes Monitor
Webroot Yes yes no Included Yes (Plugin) Yes Monitor Yes yes No
AVG Monitor No Licensed Add-on Limited version monitoring Monitor Yes Yes
Other Monitor (community script) “AV is monitored via WSC on workstations. Cannot push scans etc though or manage through single pane of glass”
Anti-Malware
MalwareBytes Scripts Included Licensed Add-on Licensed Add-on Monitor/Manage No No
Automation - User Accounts
M/A/C User Accounts - Local No no Yes Via Script Yes Yes No Yes No Yes Yes Yes
M/A/C User Accounts - Domain No no Maybe Via Script Via script Yes No Yes No Yes Via Script Via script
Patch Management
Windows A B Yes Yes Yes Yes Yes Yes Yes yes B Yes Yes
Microsoft B B Yes Yes Yes Yes Yes Yes Yes B Yes Yes
3rd Party C B Yes Yes “Yes ($ Addon Ninite)” “A ($ Addon AppCare or Ninite)” Yes Add on Due in next release C Via script
MAC OS Supposedly Yes No (on 2017 roadmap) Yes via script
Plugins & Addons
WarrantyMaster Yes No No Yes Yes (one-way → WM) Yes Yes Yes Yes No No Included
Antivirus Yes Yes Comodo AV “Yes Webroot” Yes Yes Yes Yes Yes yes
IT Glue Yes No No Yes Yes Yes Yes Yes Yes No No No
Backups Autotask Soonr Acronis Continuity247 “Acronis StorageCraft & proprietary” StorageCraft /Veeam / Veeam Endpoint / Acronis Max Online Backup “Shadow Protect Infrascale”
EFSS CentreStack No
Web Filtering Yes. Brightcloud Bitdefender option yes
Mail Protection Yes
Client OS Types (End-User)
Windows Yes Yes Yes Yes Yes Yes Yes Yes Yes yes Yes Yes Yes
Mac OS “Yes but limited functionality” yes but requires higher plan Yes Yes Yes Yes Yes Yes Yes partly Yes Yes Yes
Linux “Yes with more limited functionality” No Yes “Yes Server Only” Yes Yes partly Yes? No partly Yes Yes
IOS “Yes very limited” Yes Yes Yes Yes? Yes
Android Yes Yes Yes Yes? Yes
OS Types (Technician/Admin)
Mobile Growth Plan only Android/iOS ticket app available Android/IOS app available Coming in 9.4 Yes Mobile browser. Also app for Android/iOS
Basic iOS app for status” Yes
Thick client Yes Yes Yes No (Web App) Yes
Mac No Browser only “via browser but cannot be used to control client OS Yes Web only Web app works on Mac but won't launch java links. MSP Anywhere Mac Remote access terminal works Yes
On-prem specs
Required for <2500 seats See here
Required for <5000 seats See here
On-prem installation type N/A Not Available “Windows Application Installer” “Windows Application Installer” Linux Appliance (2.4 based)
Reporting
Monitoring reports daily Yes Yes Yes yes Yes Yes Available Yes
Monitoring reports weeky Yes Yes Yes yes Yes Yes Available Yes
Monitoring reports daily monthly Yes Yes Yes yes Servers only Yes Available Yes
Excecutive Summary reports Yes Yes Yes yes Yes Yes Available Yes
Report on values returned from script No Yes Yes
Branding
Can you brand header? Yes Yes Yes Yes Yes Yes Yes No yes Yes Yes Yes
Can you brand reports? Yes Yes yes Yes Yes Yes Yes Yes Yes yes Yes Yes Yes
Price for branding? Free Free included (free) Free Free Free $495.00 Free Free $0.00 Free Free
Pricing
Price per Desktop $2.40 $0.00 $0-$4 151-500 = $3.30 (old?) $1.00 - $1.00-$4.00 1/$2.99(max flat rate price) $1.20 $A2.50 $2.40
Price per Server $2.40 $0.00 $0.00 $16.50+ Same Same $13.00 $1.20 $A2.50 $2.40
Contract Required yes No No (after onboarding) “Yes through LT No through 3rdParty” 1 year $500/month minimum No Yes
SNMP is Agent No yes Needs Server Yes No Yes No No
Implementation $995.00 $0.00 “N/A (free you do it)” No $495.00 $0.00 N/A $0.00 Free
Combine Implementation Yes 0 N/A N/A N/A N/A
Trial offered Yes Yes Yes Yes (Cloudhosted) 30 days 30 days 100 Free licenses usually available to Meraki customers 30 days
PSA Pricing Autotask BMS Connectwise Max ServiceDesk MSP Manager Pulseway PSA N/A
Per Technician $65 $79/$149 $25/seat $60-70 25 $50? $15 N/A
Implementation $995 0 $495 “$1 575” $0 Easy integration configured on both sides. MSP manager is completely native web app $0 N/A
Company
Parent Company Comodo Summit Partners Insight Venture Partners Connectwise Solarwinds Solarwinds Independent Cisco AVG/AVAST
Size ~Employees 355 4 1000+
Development HQ Israel Boston “Henderson NV” Tampa FL UK Canada San Francisco New Zealand? Ireland San Francisco Texas
Support Offices “Turkey Romania Ukraine India China Philippines UK and the United States” Pittsburgh “Miami Auckland Dublin London Bangalore” Tampa FL Denver Canada + US