Ticketing System Categories/Types

Proactive

  • Server
    • Patching
    • Restore
  • Workstation

Request

  • Email
    • Spam/Fraud
  • File
    • Restore
  • Hardware
    • Information
    • Install
    • Remove
    • Repair
  • Permission
    • Add
    • Information
    • Remove
  • Server
    • Repair
    • Restart
  • Software
    • Information
    • Install
    • Remove
    • Repair
  • User
    • Add
    • Information
    • Password Reset
    • Remove