MSP Acronyms

What the heck does that mean? Well search below for the answer.

  • AEM - AutoTask Endpoint Management
  • AISP - All-in Seat Price: your per-user price for everything you provide (Email, AV, monitoring, support, etc)
  • AT - AutoTask
  • AYCE - All You Can Eat. A plan with unlimited support (remote, on site, etc, your choice)
  • BAA - Business Associate Agreement (HIPAA)
  • BDR - Backup and Disaster Recovery
  • CW - ConnectWise
  • CYA - Cover Your Ass
  • HIPAA - U.S. Health Insurance Portability and Accountability Act of 1996
  • ITAM - Information Technology Asset Management
  • ITG - ITGlue
  • ITIL - Information Technology Infrastructure Library
  • LM - LogicMonitor
  • LT - LabTech (usually)
  • MRR - Monthly Recurring Revenue
  • MSA - Master Services Agreement
  • MSP - Managed Service Provider
  • NDA - Non-Disclosure Agreement
  • RMM - Remote Monitoring Management
  • PSA - Professional Service Automation (track projects & labor, documentation, billing, etc)
  • SC - ScreenConnect (remote support tool)
  • SOP - Standard Operating Procedure
  • SPOG - Single Pane of Glass (a central dashboard for monitoring/management)
  • SW - SonicWall or SolarWinds
  • TD - TechData (distributor)